Customer Support Representative

Job Summary

Providing order management services to clients, the full-time Customer Support Representative will assist with order quoting, processing, fulfillment, and resolution of order issues while working remotely from Tennessee.

Key responsibilities

• Manage order quoting, processing, and fulfillment to ensure customer satisfaction
• Monitor and resolve order issues and processing errors effectively
• Liaise with customers and internal teams to identify and implement support delivery improvements

Required qualifications

• 1-2 years of related experience in customer support or order management
• Basic knowledge of job processes and tools acquired through work experience
• Ability to communicate information that requires explanation or interpretation
• Experience collaborating with teams to achieve short-term goals
• Willingness to develop knowledge and skills through training and work experience