Customer Support Representative

Job Summary

Serving as the first point of contact for customer inquiries, the full-time remote Customer Support Representative will manage support requests via phone and email, ensuring timely resolution and documentation of customer interactions.

Key Responsibilities

• Handle customer support inquiries through various channels, ensuring effective communication and timely follow-up
• Troubleshoot and resolve software-related issues while maintaining accurate records of interactions and resolutions
• Collaborate with cross-functional teams to escalate complex issues and contribute to process improvements

Required Qualifications

• 1-3 years of experience in product support, technical support, or customer service
• Experience providing support through both voice and non-voice channels
• Familiarity with CRM and support platforms such as Zendesk or Jira
• Strong technical troubleshooting skills and the ability to convey technical concepts clearly
• Self-motivated with the ability to work independently and collaboratively in a remote environment