Customer Support Representative

Job Summary

Serving as the first point of contact for customer inquiries, the full-time Customer Support Representative will manage communications via phone, email, and chat, while handling order status questions and sample submissions remotely.

Key responsibilities

• Respond to customer inquiries regarding order status, sample submissions, and results
• Manage sample orders and perform account updates using Salesforce and internal systems
• Assist with routine administrative tasks and escalate complex issues as necessary

Required qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• Experience in customer service or an office setting strongly preferred
• Proficiency with Microsoft Office Suite required
• Experience with Salesforce preferred but not required
• Ability to handle customer inquiries professionally with a customer-centric approach