Customer Support Representative

Job Summary

Providing exceptional customer service remotely, the full-time Gaggle Support Representative will assist K-12 schools by resolving technical issues through various channels, including phone, email, and live chat.

Key responsibilities:

• Resolve technical problems reported by customers via phone, email, and live chat
• Analyze customer system setups and educate customers on Gaggle services and resources
• Provide ongoing support to assigned customers during service implementation

Required qualifications:

• Minimum of 1 year of customer service experience
• Proven customer-first attitude and a friendly, positive demeanor
• Strong problem-solving skills with the ability to analyze and document customer issues
• Excellent written and verbal communication skills
• Ability to work full-time with flexibility to meet customer needs