Customer Support Representative

Job Summary

To support a growing healthcare SaaS company, the full-time Customer Support Representative will provide high-quality solutions to customer inquiries, manage expectations, and collaborate with internal teams, all while working remotely.

Key Responsibilities

• Provide timely solutions to customer support requests, typically responding to 10-20 tickets per day
• Manage customer expectations and ensure clear, actionable resolutions while minimizing business disruptions
• Collaborate with internal teams to document and streamline support procedures and share best practices

Required Qualifications

• Some experience in technical customer service or a help desk role, preferably in a start-up SaaS environment
• Undergraduate degree preferred or equivalent work experience required
• Experience with computer programming or help desk support, including live chat and email responses
• Familiarity with Zendesk is desirable
• Ability to work remotely across multiple time zones