Customer Support Representative

Job Summary

Serving as the primary point of contact for customer inquiries, the remote Customer Support Representative Tier 1 will provide timely and effective support for routine issues, educate customers on system functionality, and escalate complex matters to Tier 2 when necessary.

Key responsibilities

• Handle customer inquiries via phone and ticketing system, providing front-line support for user access and order-related questions
• Document customer interactions and resolve issues effectively, maintaining professional communication throughout the support process
• Educate customers on system features and best practices to enhance product usage and troubleshoot order disputes as needed

Required qualifications

• High school diploma or GED required; associate degree preferred
• At least 2 years of experience in customer service within the healthcare or durable medical equipment (DME) industry
• Proficiency in MS Office applications and ability to learn job-specific software systems
• Demonstrated organizational skills and effective verbal and written communication abilities
• Strong analytical skills and attention to detail in data entry and documentation