Customer Support Representative

Job Summary

To support a growing team, the part-time Customer Support Representative will manage incoming calls, answer customer inquiries, and collaborate with the Contact Centre Team while working remotely in Ontario, Canada.

Key responsibilities

• Function as an expediter of all incoming calls and answer customer inquiries
• Work closely with the Contact Centre Team to implement project initiatives and ensure task deadlines are met
• Accurately manage customer information utilizing internal data systems and communicate details to Franchisees

Required qualifications

• Minimum 2 years of call centre experience
• Bilingualism in English/Spanish and/or French is an asset
• Strong computer literacy skills
• Experience in sales is an asset
• Familiarity with the automotive industry is a plus but not required