Customer Support Representative

Job Summary

To support a growing healthcare SaaS company, the full-time Customer Support Representative will provide high-quality solutions to customer inquiries, manage expectations, and collaborate with internal teams while working remotely.

Key Responsibilities

• Provide timely solutions to approximately 20 Tier 1 customer support requests daily
• Manage customer expectations and ensure clear, actionable resolutions to minimize business disruption
• Collaborate with internal teams to document and streamline support procedures

Required Qualifications

• Some experience in technical customer service or a help desk role, preferably in a professional environment
• Undergraduate degree strongly preferred or equivalent work experience considered
• Experience with computer programming or help-desk background, including live chat and email support
• Familiarity with Zendesk is desirable
• Ability to work remotely across multiple time zones with flexible hours based on client demand