Customer Support Representative

Job Summary

Serving as the first point of contact for customer inquiries, the full-time Customer Support Representative will provide comprehensive support for virtual care services, troubleshooting issues and ensuring a seamless experience in a fully remote environment.

Key responsibilities:

• Deliver comprehensive customer support, including technical assistance, with empathy and efficiency
• Proactively manage assigned work queues to ensure timely resolution of internal cases and customer inquiries
• Document customer interactions and collaborate with internal teams to resolve concerns and improve processes

Required qualifications:

• 3-5 years of experience in customer support, technical support, or client services
• Solid understanding of medical terminology and basic healthcare operations
• Familiarity with HIPAA regulations regarding personal health information
• Prior experience in a call center or medical office setting is preferred
• Advanced proficiency in Microsoft Office Suite and experience with CRM platforms like Salesforce