Customer Support Representative

Job Summary

Compassionate and customer-focused, the part-time Customer Support Representative will provide timely assistance and resolve customer concerns remotely while ensuring each customer feels valued and supported.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner
• Troubleshoot customer issues and provide effective solutions while documenting interactions
• Guide customers on product usage and communicate the value proposition to enhance retention

Required qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• Experience in a customer-facing role is highly preferred
• Proficiency in using CRM software and support ticketing systems
• Strong problem-solving and analytical skills
• Technical knowledge and sales experience are a plus