Customer Support Representative

Job Summary

To provide exceptional customer service and support, the full-time Customer Support Representative will assist customers with account management, billing inquiries, and service requests in a hybrid work environment that includes remote work and occasional in-office training in Doylestown, Pennsylvania.

Key responsibilities

• Deliver exceptional customer service through various communication channels
• Manage customer accounts, including billing support and contract renewals
• Support customer retention efforts by resolving concerns and providing solutions

Required qualifications

• Previous customer service experience, preferably in a call center environment
• High School Diploma or equivalent required; post-secondary education preferred
• Proficiency with computers and customer management systems
• Ability to multitask and adapt in a fast-paced environment
• Self-motivated and dependable, with a positive attitude towards helping customers