Customer Support Representative

Job Summary

Serving as the first point of contact for Scout Motors customers, the full-time Tier 1 Customer Support Representative will manage inquiries across various channels, guiding customers through reservation management, vehicle inquiries, and account updates while providing thoughtful and professional support remotely.

Key Responsibilities

• Serve as the primary contact for customer inquiries via phone, chat, email, and social media, assisting with reservation management and payment-related questions
• Deliver a high-touch customer experience by anticipating needs and providing clear, honest communication
• Utilize multiple systems to troubleshoot issues, maintain detailed case notes, and collaborate with internal teams for continuous improvement

Required Qualifications

• 2+ years of customer service or related customer-facing experience
• Proficiency in using multiple computer applications simultaneously with a minimum typing speed of 50 WPM
• Demonstrated ability to take ownership of issues and drive resolution
• Strong multitasking and organizational skills in a fast-paced environment
• High school diploma or equivalent