Customer Support Representative

Job Summary

Working remotely in a full-time capacity, the Customer Support Representative will provide exceptional service to employers, verifiers, and employees through employment and income verification solutions, while managing user inquiries via phone and email.

Key responsibilities

• Follow stringent data security policies while handling sensitive user information
• Respond promptly to user inquiries and resolve questions through effective communication
• Manage user accounts and maintain accurate records of interactions and transactions

Required qualifications

• High school diploma or equivalent
• Knowledge of customer service principles and practices
• Familiarity with relevant computer applications and basic web functions
• Experience communicating through email
• Understanding of administrative procedures