Customer Support Representative
Job Summary
As a full-time remote Customer Support Representative, the candidate will serve as the primary contact for customer inquiries, manage support tickets, and ensure timely resolution of issues while maintaining strong product knowledge and meeting established service standards.
Key responsibilities
- Serve as the primary contact for customer inquiries via phone, email, and ticketing system
- Manage support tickets from intake through resolution in accordance with SLA expectations
- Develop and maintain a strong working knowledge of ECP products and assist teammates with insights
Required qualifications
- Customer service experience, preferably in a software or healthcare-related environment
- Experience with eMARs, EHRs, or other healthcare-related technologies is preferred
- Bachelor's or Associate's degree preferred
- Comfort learning new systems and technologies quickly
- Ability to participate in an on-call/after-hours rotational schedule
Complete Job Description
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