Customer Support Representative
Job Summary
Providing essential support to pool professionals, the full-time remote Customer Support Representative will deliver friendly assistance via phone, email, and chat while guiding customers through product features and troubleshooting.
Key responsibilities
- Deliver friendly and knowledgeable support to customers through various communication channels
- Guide customers in utilizing product features and resolving issues effectively
- Collaborate with cross-functional teams to gather feedback and improve customer experience
Required qualifications
- Experience in customer support, technical support, or billing support
- Strong multitasking and prioritization skills, with the ability to remain calm under pressure
- Tech-savviness and a quick learning ability for new tools
- Availability to work Monday-Friday from 9:30 AM to 6:00 PM CDT
- A knack for clear, confident, and friendly communication
Complete Job Description
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