Customer Support Representative
Job Summary
Passionate about customer support, the full-time Customer Support Representative will assist travel organizers globally by resolving issues, answering product questions, and enhancing the help center, all while working remotely in a fast-paced environment.
Key responsibilities:
- Respond to customer inquiries via email, chat, and calls with empathy and clarity
- Educate users about the product and assist them in achieving their goals
- Collaborate with product and engineering teams to share user insights and troubleshoot issues
Required qualifications:
- 4+ years of experience in customer support, preferably in a SaaS or tech-driven environment
- Advanced English proficiency (C1 or higher) and fluency in Spanish
- Experience with modern support platforms such as Intercom or Zendesk
- Ability to work independently and manage time effectively in a remote setting
- Willingness to work flexible hours, including occasional weekends
Complete Job Description
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