Customer Support Representative

Job Summary

Providing top-tier customer support, the full-time Customer Support Representative will assist clients and patients with booking wellness and medical services, troubleshoot issues, and manage multiple communication channels in a fully remote role.

Key responsibilities

• Serve as the public face of the company by delivering exceptional customer and patient support for inbound and outbound communications
• Engage with customers, patients, and providers through various channels including phone, text, live chat, and email
• Handle escalations from frustrated customers and providers, and fulfill and schedule bookings with the requested providers

Required qualifications

• 3-4 years of experience in a customer service role
• Experience using a ticketing system, such as Zendesk or Kustomer
• Exceptional verbal and written communication skills in English
• Ability to use empathy to de-escalate difficult situations
• An obsession with customer happiness, measured by CSAT and NPS