Customer Support Representative

Job Summary

Seeking a dynamic and self-motivated Customer Support Representative, this full-time remote position will manage inquiries via phone and email, providing exceptional service and problem resolution while demonstrating advanced Excel proficiency.

Key responsibilities:

• Serve as the first point of contact for internal and external inquiries regarding product information and problem resolution
• Cross-train across a broad range of functions to support various customer service needs
• Utilize strong analytical skills to manage and prioritize multiple tasks in a fast-paced environment

Required qualifications:

• High School diploma or equivalent; some college preferred
• Prior customer service experience preferred
• Excellent PC skills, particularly in Microsoft Office suite and advanced Excel
• SAP and MARC experience preferred
• Ability to work independently and as a self-starter in a dynamic environment