Customer Support Representative

Job Summary

Supporting patients and doctors in a fast-paced remote environment, the full-time Customer Support Representative will deliver high-quality experiences across phone, email, and chat while efficiently resolving inquiries and maintaining documentation.

Key responsibilities:

• Support patients and doctors through various communication channels
• Resolve questions efficiently while ensuring a professional experience
• Document interactions clearly to facilitate follow-up and continuity of care

Required qualifications:

• Prior customer support experience (phone, email, or chat)
• Experience in remote or structured support environments is a plus
• Strong written and verbal communication skills
• Ability to manage multiple conversations simultaneously
• Consistent reliability, including punctuality and ownership of scheduled shifts