Customer Support Representative
Job Summary
Joining a dynamic team, the full-time remote Customer Support Representative will assist prospective and current customers in managing their TherapyNotes accounts by providing technical training, handling support requests, and maintaining customer support documentation.
Key responsibilities
- Train customers on navigating and utilizing TherapyNotes software, addressing complex questions and support requests
- Monitor and respond to a high volume of inbound calls and emails from behavioral health professionals and practice administrators
- Log support ticket information in customer support software to maintain accurate documentation of customer interactions
Required qualifications
- Customer service experience
- Flexible work hours, including availability for limited nights and weekends
- Experience in a software support, call center, training, or inside sales environment is a plus
- Strong computer and technical problem-solving skills
- Ability to remain composed in stressful situations and manage time effectively
Complete Job Description
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