Customer Support Representative
Job Summary
To support a growing customer base, the full-time Customer Support Representative will provide exceptional service for the Resware product by identifying issues, recommending solutions, and offering training while working remotely or from the Austin office.
Key responsibilities
- Provide timely and satisfactory customer service by identifying issues and recommending solutions
- Assist with testing and troubleshooting, acting as a liaison between customers and technical support teams
- Offer training on the proper use of the software to address customer inquiries and issues
Required qualifications
- 1 to 2 years of experience in the real estate, title, and escrow industry
- Strong organizational and interpersonal skills
- Proficient in software usage and customer service/support via phone and email
- Ability to engage with customers at all levels, including management and executives
Complete Job Description
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