Customer Support Representative

Job Summary

To enhance customer satisfaction, the full-time remote Customer Support Representative will manage complex inquiries, resolve escalated issues, and provide guidance to junior team members while collaborating with internal teams to improve processes and support sales activities.

Key Responsibilities

• Provide high-quality customer support by handling complex inquiries and service issues through various communication channels
• Act as an escalation point for challenging customer situations, driving resolution and maintaining high levels of customer satisfaction
• Identify opportunities for process improvements and implement strategies to enhance the overall customer experience

Required Qualifications

• Bachelor's degree in Business, Marketing, or a related field with at least 4 years of relevant experience, or equivalent work experience
• Strong experience in customer service, particularly in handling escalated issues and resolving complex concerns
• Proficiency with Salesforce, CRM systems, and related customer service tools
• Experience supporting sales activities and providing product knowledge is preferred
• Strong organizational and project coordination skills