Customer Support Representative
Job Summary
As a remote Customer Support Representative, the role focuses on managing incoming support tickets by triaging, responding with clear and warm communication, and maintaining quality service levels during varying ticket volumes.
Key responsibilities
- Triage and respond to inbound support tickets quickly and accurately, ensuring timely resolution
- Complete a structured onboarding process and maintain high customer satisfaction scores post-training
- Provide feedback on support processes and collaborate with team members to improve service quality
Required qualifications
- Located in the Mountain or Pacific time zone
- 2+ years of customer service experience
- Availability for required weekday support hours, including rotating weekend and evening shifts
- Strong written communication skills
- Comfortable navigating multiple software systems simultaneously
Complete Job Description
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