Customer Support Representative
Job Summary
Providing exceptional service to customers, the full-time Customer Support Representative will assist small business owners with health insurance inquiries via chat, phone, and email while working remotely and ensuring a positive experience.
Key responsibilities:
- Assist potential customers in navigating the online insurance shopping experience and obtaining quotes
- Resolve basic administrative and billing questions for existing customers, ensuring timely and thorough responses
- Utilize multiple communication channels and support ticketing software to document customer interactions and propose process improvements
Required qualifications:
- 1-2 years of experience in a customer service or sales role
- Ability to work in a high-volume contact center environment
- Familiarity with support ticketing and/or CRM software tools
- Strong desire to assist small businesses with health insurance questions
- Passion for helping people, particularly regarding their health
Complete Job Description
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