Customer Support Representative

Job Summary

Delivering exceptional support to customers and internal teams, the full-time remote Customer Support Representative will manage inquiries related to orders and product information, resolve complex issues, and enhance customer satisfaction in a fast-paced environment.

Key responsibilities

• Serve as the primary point of contact for customer inquiries regarding orders, shipments, and product information
• Manage issue resolution by coordinating with Logistics, Print Operations, and Sales teams for timely service delivery
• Monitor customer support trends to identify issues and recommend process improvements

Required qualifications

• 3 years of customer service experience in a fast-paced, high-volume environment
• Demonstrated ability to resolve customer inquiries across multiple teams
• Strong analytical skills with proficiency in Salesforce CRM and Microsoft Office
• Self-motivated and adaptable to evolving priorities and systems
• High School Diploma or equivalent