Customer Support Representative

Job Summary

Enthusiastic and customer-focused, the full-time Customer Support Representative will deliver top-tier support for track & field sports management platforms, working remotely with a flexible schedule that includes daytime, evening, and weekend shifts during peak athletic events.

Key responsibilities

• Deliver timely, friendly, and expert-level responses to customer inquiries, exceeding expectations
• Proactively identify, troubleshoot, and escalate critical technical issues and user experience concerns
• Maintain accurate customer account records while striving to meet individual and department performance metrics

Required qualifications

• 1+ years of customer service experience with a focus on problem-solving and relationship building
• Deep passion for and knowledge of track & field and cross country
• Flexible availability to work a dynamic full-time schedule, including non-standard hours
• Exceptional written and verbal communication skills to explain technical processes clearly
• Proven track record of self-motivation and productivity in a remote work environment