Customer Support Representative - Ontario

Job Summary

Customer Support Representative - Ontario, a full-time position, involves providing exceptional support to schools and educators, managing queries efficiently, and collaborating with teams to enhance user experience.

Key Responsibilities

• Own frontline communication with schools and educators via phone, email, and text
• Contribute to the Knowledge Base and recommend process improvements
• Collaborate with US-based teams to resolve complex issues and document technical problems

Required Qualifications

• Motivated by a mission to support schools and educators
• Ability to thrive in a fast-paced and changing environment
• Experience in customer service or success, preferably in a tech-led setting
• Familiarity with support tools like Zendesk, Intercom, or HubSpot
• Proficiency in Google Suite