Customer Support Senior Associate

Job Summary

A company is looking for a Customer Support Senior Associate to join their Customer Support team on a fixed-term contract.

Key Responsibilities

• Interact directly with customers via chat, email, and phone to provide an effective Pleo experience
• Troubleshoot and resolve customer issues, escalating to internal teams as necessary
• Provide feedback on product development based on customer insights and contribute to the knowledge base

Required Qualifications

• Fluency in written and spoken English, as well as Danish or German
• Experience in providing high-touch customer support through various channels
• Experience with support tools such as FreshWorks, Intercom, or Zendesk
• Background in accounting, bookkeeping, financial technology, or relevant SaaS products
• A persistent and analytical approach to problem-solving