Customer Support Senior Associate

Job Summary

A company is looking for a Customer Support Senior Associate to join their Customer Support team on a 12-month fixed-term contract.

Key Responsibilities

• Interact with customers via chat, email, and phone to provide an effective and enjoyable experience
• Troubleshoot and resolve customer issues related to the product, escalating when necessary
• Provide feedback on product development based on customer insights and contribute to the knowledge base

Required Qualifications

• Experience in providing high-touch customer support through various channels
• Analytical approach to problem-solving with the ability to simplify complex issues
• Desire to work in a fast-paced and collaborative environment
• Experience with support tools such as FreshWorks, Intercom, or Zendesk
• Background in accounting, bookkeeping, financial technology, or relevant SaaS products