Customer Support Senior Manager
Job Summary
Leading multi-channel customer support operations, the full-time remote Customer Support Senior Manager will analyze data to improve performance, manage internal and third-party teams, and drive initiatives that enhance the customer experience.
Key Responsibilities:
- Analyze data to identify root causes and implement improvements to reduce customer support issues
- Partner with internal teams and third-party vendors to provide insights from customer contact data
- Define and manage performance reporting across various customer support channels
Required Qualifications:
- Minimum of 8 years of experience in Customer Support or a related discipline
- Demonstrated experience leading multi-channel contact center operations
- Experience using operational data and KPIs to drive improvements
- Strong leadership and coaching skills
- Bachelor's degree in business management, technology, marketing, or a related field
Complete Job Description
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