Customer Support Senior Manager

Job Summary

A company is looking for a Senior Manager, Customer Support for a remote position.

Key Responsibilities:

• Lead and guide the Tier 2 team in assisting customers with complex product and operational issues
• Provide exceptional customer service to high-value customers via email, phone, and text
• Collaborate with cross-functional teams to understand customer needs and resolve issues

Required Qualifications:

• 2-3 years of customer service experience, preferably in a lead or manager role
• A problem-solving mentality and ability to think on your feet
• Good time management and organization skills
• Previous experience in education or related field preferred
• Desire to join a mission-focused company expanding child care across the United States