Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to provide essential support to customers in a remote role.

Key Responsibilities

• Provide multi-channel customer support via email, chat, and phone
• Troubleshoot product issues using Zendesk and Jira, escalating when necessary
• Own customer issues end-to-end, ensuring follow-ups and documentation are accurate

Required Qualifications

• Experience with customer support tools, particularly Zendesk; familiarity with Jira is a plus
• Ability to manage workload independently and stay organized
• Calm under pressure with a focus on practical problem-solving
• Strong adaptability and willingness to learn new workflows
• Comfortable working in a remote environment and engaging with a distributed team