Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative who will manage the customer experience post-launch.

Key Responsibilities

• Conduct onboarding and training sessions for new customers
• Provide elevated support during the post-migration Hypercare period and manage issue resolution
• Offer ongoing customer support and document customer interactions

Required Qualifications

• Experience in customer-facing support or training roles, preferably in a SaaS environment
• Familiarity with issue-tracking and support ticketing tools
• Organized and process-oriented mindset
• Ability to manage multiple customers at different lifecycle stages
• Experience with the climbing industry or Rock Gym Pro is a plus