Customer Support Specialist
Job Summary
Seeking a high-performing Customer Support Specialist, the full-time remote role will provide expert assistance in a fast-paced SaaS environment, focusing on multichannel inbound support, technical troubleshooting, and customer education while maintaining high performance standards.
Key responsibilities
- Provide expert assistance via live chat, email, and phone, handling a high volume of inbound support requests
- Resolve technical issues and educate customers on CE tracking account features, ensuring a complete customer journey
- Collaborate with internal teams to surface product feedback and improve support documentation
Required qualifications
- 2+ years of experience in a contact center or technical support role within the SaaS industry
- Proficiency with Zendesk or similar CRM tools
- Positive attitude toward AI evolution in the workplace and ability to quickly learn new software platforms
- Excellent verbal and written English skills; fluency in Spanish is a plus
- Preferred Associate's degree or higher
Complete Job Description
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