Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Make outbound and take inbound customer calls to assist in the loan process
• Analyze customer information, address questions, and provide solutions to move loans forward
• Work with Customer Advocate to follow up on documentation and customer concerns

Required Qualifications:

• Minimum of six months mortgage/call center experience or a 4-year college degree
• Proficiency in MS Office
• Ability to work independently or as part of a team in a fast-paced environment
• Knowledge of basic algebra and geometry for calculations
• No specific certifications, licenses, or registrations required