Customer Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Mon, Apr 01, 2024

Job Category: Customer Service

Career Level: Experienced, Management

Job Summary

A company is looking for a Customer Support Ticket and Chat Specialist for a remote position on a graveyard shift.

Key Responsibilities

Respond to customer inquiries and support tickets via email, phone, or chat
Provide accurate and timely resolution of customer issues and concerns
Document customer interactions and issue resolutions in a ticketing system

Required Qualifications

Minimum of 3 years of experience in customer support
Experience working with a B2B SaaS company is preferred
First Contact Resolution (FCR) approach is required
Highly organized and detail-oriented
Strong ability to quickly resolve problems and perform well under pressure

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

BBB URL BBB URL

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