Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:

• Act as the main point of contact for customer escalations
• Advocate for customers to drive cross-functional projects
• Create thorough documentation and contribute to building a world-class support team

Required Qualifications:

• 2+ years of experience in a similar support role
• Prior experience with Zendesk and other support tools
• Excitement about scaling a nascent platform and an ownership mentality
• Experience working at an email platform is a plus