Customer Support Specialist

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Sat, Jun 01, 2024
This job expires in: 19 days

Job Summary

A company is looking for a Customer Support Specialist (L2 Team).

Key Responsibilities:
  • Handle escalated customer issues across various categories
  • Proactively resolve disputes on payment channels
  • Collaborate with internal teams to address customer concerns and improve service offerings

Required Qualifications:
  • 2-5 years of experience in technical support or customer service roles
  • Experience with Zendesk or similar customer support platforms preferred
  • Familiarity with payment processing platforms such as PayPal, Stripe, and Braintree
  • Strong organizational and multitasking abilities
  • Ability to work independently as well as part of a team

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