Customer Support Specialist

Job Summary

A company is looking for a Support Specialist to assist clients and therapists in navigating their platform and resolving issues.

Key Responsibilities

• Troubleshoot and resolve issues raised by clients and therapists via phone and live chat
• Identify root causes of problems and collaborate with product teams to enhance the platform
• Educate customers on the platform while providing excellent customer service

Required Qualifications

• Self-motivated with a strong desire to learn and adapt to changing priorities
• At least one year of customer-facing professional experience is preferred
• Basic programming or engineering skills and/or education in a business- or technology-related field is a plus
• Ability to meet quantitative metrics related to customer interactions
• Experience or knowledge of US healthcare insurance and coverage is beneficial