Customer Support Specialist
Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, Apr 15, 2025
This job expires in: 19 days
Job Summary
A company is looking for a Customer Support Specialist.
Key Responsibilities
- Review, research, and analyze ticketed issues for taxpayer inquiries
- Reroute ticket escalations to appropriate departments and document critical information
- Utilize software and systems to track daily production and attend required training
Required Qualifications
- 1 year of call center experience
- Experience with QA and escalated ticketing
- Proficiency in Google Suite and Microsoft Word and Excel
- Basic math and computer skills
- Ability to follow instructions and work in a fast-paced environment
COMPLETE JOB DESCRIPTION
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Company Overview
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