Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Review, research, and analyze ticketed issues for taxpayer inquiries
• Reroute ticket escalations to appropriate departments and document critical information
• Utilize software and systems to track daily production and attend required training

Required Qualifications

• 1 year of call center experience
• Experience with QA and escalated ticketing
• Proficiency in Google Suite and Microsoft Word and Excel
• Basic math and computer skills
• Ability to follow instructions and work in a fast-paced environment