Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Sunday - Thursday, 11am - 8pm ET).

Key Responsibilities

• Serve as the first point of contact for customers, providing solutions and support
• Assist customers in scheduling meetings and maintaining expert-level product knowledge
• Document and escalate customer issues while participating in support initiatives

Required Qualifications

• 1+ years of experience in software (SaaS) customer support
• Technical software troubleshooting skills and experience
• Experience in a fast-paced customer support environment
• Self-starter mentality with a desire to make a direct impact
• Authorized to work lawfully in the United States