Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to enhance the customer experience and support users in maximizing the platform's potential.

Key Responsibilities

• Provide exceptional support through email, chat, and phone channels to assist customers in resolving issues
• Deliver product training and proactively communicate updates and insights to customers
• Collaborate with teams to prioritize customer needs and support retention efforts

Required Qualifications

• 1+ years of experience in a customer support or success role
• Experience supporting SaaS products
• Familiarity with CRM tools such as Salesforce
• Ability to work independently and as part of a remote team