Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Respond to customer inquiries through various communication channels
• Identify and report product issues to the R&D team, and log feature requests
• Manage support tickets through all process stages until resolution is achieved

Required Qualifications

• Proven experience in a customer-interacting role
• Strong customer focus and passion for customer support
• Ability to thrive in a fast-paced environment and prioritize workload
• Working knowledge of MS Office Suite including Word, Excel, and PowerPoint
• Team player with a positive mindset and strong work ethic