Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide front-line IT support to customers.

Key Responsibilities:

• Respond to technical support tickets, chats, and other engagement procedures
• Identify and resolve hardware, software, or networking issues while assisting customers
• Document issues, create knowledge base articles, and collaborate on process improvements

Required Qualifications:

• Experience in a technical support role
• Tech-savvy with the ability to understand technical concepts
• Demonstrated leadership qualities and a customer-oriented approach
• Prior experience with remote desktop applications and help desk software
• Degree in computer science or information technology is an asset