Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide excellent customer service and support for its customers.

Key Responsibilities

• Assist customers with the software and ensure proper utilization
• Conduct new customer implementations and training sessions
• Develop and deliver training webinars and create help documents and videos

Required Qualifications

• Experience in providing top-notch customer service
• General comfort with computers and software technology
• Keen troubleshooting ability
• Ability to conduct training and create instructional materials
• Experience with software quality assurance and testing