Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who is passionate about supporting customers throughout their journey.

Key Responsibilities

• Provide expert guidance and support to users, demonstrating a deep understanding of products and services
• Facilitate onboarding processes and conduct training sessions to optimize customer utilization of the platform
• Collaborate with internal teams to resolve customer issues and contribute insights for product improvement

Required Qualifications

• Bachelor's degree
• 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services
• Familiarity with influencer marketing platforms like Instagram, TikTok, and YouTube is a plus
• Strong analytical skills and proficiency in Microsoft Excel or Google Sheets
• Fluency in English, French, or Spanish; other languages are welcome