Customer Support Specialist

Job Summary

A company is looking for a Customer Service Representative to provide expert support in the healthcare and payment processing space.

Key Responsibilities

• Provide expert-level support across multiple communication channels (chat, phone, email)
• Troubleshoot and resolve customer issues with a focus on healthcare payment solutions
• Collaborate with internal teams to address critical client concerns

Required Qualifications

• 3+ years in customer service or technical support, preferably in healthcare or payment processing
• Experience managing high-priority or escalated issues
• Knowledge of HIPAA & PCI compliance
• Ability to maintain adherence to SOPs & SLAs
• Experience in post-production testing and release management