Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to enhance the customer journey and resolve queries.

Key Responsibilities

• Provide exceptional service through various communication channels including voice, chat, email, and social media
• Document customer interactions and collaborate with internal stakeholders to resolve issues
• Identify customer needs and proactively enhance the customer experience

Required Qualifications

• 1 year of experience in Customer Service, Customer Experience, or Inside Sales
• Ability to work independently in a remote environment
• Must satisfactorily pass required training for continued employment