Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who will serve as the first point of contact for customers and community members.

Key Responsibilities

• Provide phone, email, and text-based support to customers, partners, and users
• Proactively monitor in-progress deliveries and manage non-standard delivery situations
• Collaborate with team members from various departments to ensure a seamless delivery experience

Required Qualifications

• 1+ year of customer service experience, ideally in a technology or logistics company
• Ability to work a schedule with non-standard hours, including evenings and weekends
• Experience with Salesforce is a plus
• Comfortable in a fast-paced environment with changing requirements
• Proactive approach to navigating uncertainty and ambiguity