Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to serve as the primary point of contact for customers using their AI-driven Planning & Pricing SaaS platform.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, or calls, providing clear solutions
• Troubleshoot software-related issues and escalate complex cases as needed
• Educate customers on product features and maintain internal knowledge documentation

Required Qualifications

• 2-4 years of experience in customer support, preferably in a SaaS or tech environment
• Bachelor's degree in Computer Science, Business, IT, or a related field, or equivalent experience
• Strong technical aptitude and ability to troubleshoot replenishment and pricing systems
• Familiarity with customer support tools like Zendesk, Jira, or Salesforce
• Proficiency in SQL; knowledge of Python or JavaScript is a plus